Contact us

Welcome

Welcome and thank you for visiting by the Artisan.

I hand craft all of the items in the store, from high quality materials in a smoke free environment.

I photograph the items so you are able to see the colours and details though there may be some colour variation through a computer screen. If you have any questions please contact me, I’m happy to help.

Shipping details

Shipment will occur within 5 working days from receipt of funds.

Nationally, Australia Post priority shipping is used. Usually it takes a few days for items to be delivered, and longer during peak periods (for example, Christmas).

International shipping done through general post via standard airmail and usually takes 2 weeks for delivery, and longer during peak periods (for example, Christmas). Unfortunately there may at times be a lag in the postal service due to customs, and though it usually takes 2 weeks for overseas delivery this does differ between countries and it can on rare occasions take up to 4- 6 weeks from the day of posting in some countries. Under these circumstances hold tight for 6 weeks. Contact me after the 6 weeks and we'll work something out.

For expedite delivery please contact me for pricing.

I will email you the day I ship the package.

Please contact me if you require your item by a certain date to ensure it will be received in time.

Refunds, returns & exchanges

If you have a problem with your purchase, please contact me within a week of receipt. Returned items are shipped back at your expense, within 7 days of receipt, in its original condition. Within 5 working days on receipt of returned product, a refund will be issued on the purchase price of the item (without shipping costs) and will incur a 10% restocking fee.

Although very unlikely, if your item is damaged during shipping, please contact me immediately. I will work with you to come up with a solution on a case by case basis.

Additional information

Require the mobile or suncatcher to be longer or a different colour?
Please contact me as usually this is easily done.

For custom orders on mobiles, please contact me as I may be able to make one that meets your requirements. I do like the challenge of bespoke orders.

I would like to finish off with a quote from the artist Rebekah Joy Piett:

" When you buy from an independent artist you are buying more than just a painting or a novel or a song. You are buying hundreds of hours of experimentation and thousands of failures. You are buying days, weeks, months, years of frustration and moments of pure joy. You are buying nights of worry about paying the rent, having enough money to eat, having enough money to feed the children, the birds, the dog. You aren’t just buying a thing, you are buying a piece of heart, part of a soul, a private moment in someone’s life. Most importantly, you are buying that artist more time to do something they are truly passionate about; something that makes all of the above worth the fear and the doubt; something that puts the lift into the living."

Butterfly, Dragonfly, Fairy & Angel Mobiles and Suncatchers

Require a Gift? Does your nursery or child's room require that special something ... ?

Hello and welcome to MobileSuncatchers by the Artisan.

I specialise in Butterfly, Dragonfly and Fairy Hanging Mobiles and Suncatchers hand crafted from Swarovski Crystal & glass.

Decorations for the home, nursery, kid's room, cars and weddings.

Bound to delight people of all ages!